FAQ

Get quick answers to the most common questions about Nomadz.

 

What is Nomadz?

Nomadz is a community and marketplace for outdoor enthusiasts to rent, buy and sell outdoor gear. We have built a community where our members can buy and sell with confidence and ease. Shop from hundreds of thousands of items from used and new, to vintage, at prices up to 90% off retail – all from your smartphone or on the web. List an item for sale in seconds with the free iPhone, iPad, or Android, or Tablet app.

We strive to keep an open and trusted environment for our community.

 

How do I get started on Nomadz?

The short checklist below will get you started:

• Create your account, fill out the required “Store Settings” so you can get paid when your gear sells, and begin listing your gear.

• Start your inventory: List an item for sale in seconds on the website or with the free iPhone or Android app. Add the title, snap a picture, add a detailed description, and see just how easy it is to make your first sale!

• Purchase something you’ve always wanted, at a better price. Don’t forget to leave feedback for the seller!

 

How can I get the Nomadz app?

Nomadz is available as a free iPhone, iPad, and Android app from the Apple App Store or Google Play store.

 

Can I buy and sell on Nomadz if I am not in the United States?

Nomadz is currently only available in the United States. If you’re out of the United States, Nomadz is not yet available.

 

Can I change my email?

Yes, you can change your email once you set up your Nomadz account. Make sure you confirm it once you’ve changed it.

 

How can I trust buying on Nomadz?

You are protected every time you place an order on Nomadz with Nomadz Protection. When you purchase an item on Nomadz, you’re protected from the beginning of the purchase process to the end when you receive your item and inspect it. If your item does not match the description the seller posted, please notify us within 3 days of delivery and we will contact the seller, and begin a Nomadz Protection Claim here. If the claim is verified (with proof from pictures and original description from both buyer and seller), we’ll refund payment immediately, but note that some banks or services take 3-5 business days in order for your money to be returned. If we don’t hear from you by 3 days after your order is delivered, we’ll assume everything is great. Please contact us here.

 

What are the shipping rates on Nomadz?

Shipping is paid for the buyer, unless the seller chooses “Free Shipping” for a specific item they are listing. Nomadz provides the seller a simple system for creating shipping labels. Multiple items from one seller can be added together for cheaper shipping.

 

I purchased an item, but did not receive an email confirmation. What do I do?

If you have placed an order and have not received an order confirmation email, please check to see if we have the correct email address associated with your account. To verify your email address, go to the Profile button, and select Account. 

 

Oops! I accidentally purchased an item. What should I do?

You may cancel your order within 24 hours of the order being placed.

To cancel an accidental purchase, click on your Profile icon → Purchases → select Refund button, and follow the steps.

Please note that once an order has been shipped, we will not be able to cancel it.

 

When can I expect to receive my order?

Please allow 5-10 business days to receive your order, as we allow our sellers up to 7 days to ship out their orders. However, the majority of our sellers ship their orders within 3 days of purchase. All orders are shipped using USPS, UPS, or FedEx. USPS orders are usually 3 days while UPS and FedEx average 5-7 business depending on the package size.

After you place your order, we work behind the scenes with the seller to get your order to you as soon as possible. The seller will upload the tracking number, which you can track through the carrier.

 

I never received my order. What should I do?

You are protected every time you place an order on Nomadz with Nomadz Protection. If your order never arrives and the tracking number proves this, we’ll contact the seller and refund your payment.

• First, check to see if your order has shipped. You can do this by going to your Profile Tab → Purchases. Click on the item you purchased and check the order status. If your order hasn’t shipped, we suggest you contact the seller by commenting on the listing. 

• If your seller doesn’t ship your order within 7 days of purchase, you have the option to cancel your order and get a full refund. You can do this by going to your Profile icon → Purchases → Click on the item you purchased → Refund/Order Inquiry.

• If your order remains unshipped by the 21st day and has not been cancelled by you or the seller, we will automatically cancel the order on your behalf to ensure you receive your payment back. 

• If your order has shipped but never arrived, please report this by going to your Profile icon → Purchases → [Click on the item you purchase] →Refund/Order Inquiry.

 

My order was cancelled. When will I receive my refund?

When an order is cancelled, we process a full refund back to the original payment method right away.

If you used a credit card, please note that we send the funds back to your bank within 3-5 business days of order cancellation, but the exact date that your bank posts it to your statement can vary depending on the bank. Please allow up to 1 full billing cycle for your bank to post your refund to your statement.

 

What should I do when I receive my order?

Once you have received your order, please ensure your purchase is as described within the listing. If everything is okay with your order, please leave the seller feedback.

If you receive your order not as described, please notify us within 3 days of delivery by filing a claim with us. To file a claim, go to the Profile icon → Purchases → [Click on the item you purchased] → Refunds/Order Inquiry. Click here to Contact Us as well.

 

How do I sell on Nomadz?

To create a listing, click on the ‘List Now’ button (the price-tag icon in the app), take clear photos of the item you wish to sell, fill in the required information (description, price, size etc.) and voila – you’ve made a listing! Our fee is only 10% of the selling price!

Please remember to only list items that fall within our selling guidelines and to accurately describe your item!

 

What will help my listing sell faster?

Sell your items quickly by following these helpful tips:

• Use great lighting when taking pictures! Buyers want to clearly see the item.

• Create a nice and clear thumbnail photo by modeling and/or styling the item.

• Carefully review your item while listing and include additional photos showing any damage, excessive wear, or stains.

• Write a thorough, detailed description for your listing by including the item’s condition, color, size, material, measurements, and any wear or damage, etc.

• Share your listing with followers or friends on Nomadz or through Instagram, Pinterest, Facebook, Twitter, Tumblr, email or SMS easily through the app.

• Choose some, or all, of our addition Listing Options at the end of the listing! These tend to speed the process up and help buyers know you care about your item! Keep in mind Listing Options are non-refundable.

 

What are the fees for selling on Nomadz?

Our fees are very simple and straight forward (we don’t like hidden fees): 

1. Listing Fee’s: Zero. None. It’s free to list unlimited items.

2. Nomadz Transaction Fee: 10% fee charged only when your listing is rented/booked/sold.. 

3. Banks charge fees to transfer money between buyers and sellers. Nomadz Payments minimizes those fees, and provides protection above and beyond other payment processors.

Nomadz offers a variety of options that can make your listing stand out and more desirable towards buyers, but small additional fees will be charged upon you choosing to purchase them. After-all, they were made to help your listing sell quicker.

At Nomadz, we like simplicity. Unlike other places, our platform handles the financial transaction(s) for you, provides the shipping process and label, and we will serve as your customer support team for your sale. In other words, we provide a simple end-to-end platform for selling outdoor gear!

 

What can I sell on Nomadz?

Nomadz is a marketplace for all outdoor enthusiasts, whether you fish or mountain bike. Please refrain from listing items that do not fall into the categories provided on our site. Such listings clutter the marketplace and make shopping for gear more difficult and less enjoyable for others.

Pre-owned items can be listed on Nomadz, just make sure they are clean and in good condition. All items must be clearly and accurately represented.

Nomadz prohibits the sale of replicas or fakes. Please join us in respecting and celebrating the intellectual property and creativity of brands and craftsmen/women. Members who buy, list, or otherwise attempt to sell replicas or fakes risk immediate and permanent suspension from Nomadz.

Note, using a brand name to falsely describe or promote an item violates trademark law, even if the item is not explicitly ‘counterfeit’. For example, the use of the words ‘inspired by’ followed by a brand (for example ‘inspired by Orvis’) is prohibited on our platform.

We do not condone the buying or selling of health and wellness products. Nomadz is not responsible for any injury or health issues related to such items.

If we feel that your listing violates these guidelines in any way, we reserve the right to remove it and may take other actions, including restricting your future buying and selling privileges on Nomadz.

 

I just made a sale! How do I ship?

Congratulations on your sale! When your item sells,  visit your Profile, select the Sold tab, and you will be have the option to fill out your shipping information to print a shipping label, or add a tracking number from a label purchased outside if Nomadz. 

Note: Please ensure you use our shipping label service to ship out your order to avoid any delay in receiving your earnings, as each label has a tracking number connected with each order for us to track on our end. If our shipping label is not used, we cannot compensate or reimburse users if a package is lost in transit since we will not have access to any tracking information.

When you print your shipping label, we recommend you ship out your sale as soon as possible, as the buyer is eagerly awaiting their item! Most of our sellers ship within 2 days of purchase.

Please note that if your sale remains unshipped by the 7th day, the buyer can cancel the order, and you will lose your sale and earnings. Nomadz reserves the right to automatically cancel any order that remains unshipped by the 14th day after purchase.

 

I can’t find my shipping label. What do I do?

Once your gear sells, package your item and print your discounted shipping label directly in your Profile (via the mobile app or website).

• On the website, go to your Profile in the top right corner, click “Orders”. Click the Printer icon, and reprint your label!

• In the Nomadz app, click “Orders” in your Profile, click Shipping details and fill in the required shipping details.

• Once you have paid for your label, print it, and tape it on to your box!

Please package your item, print the label, and adhere it to your package. Then drop it off at the desired postal service company (USPS, UPS, FedEx, etc.)

Are you still not receiving your shipping label? Contact us at here. We’ll be happy to find it for you.

 

I shipped my sale. How do I get paid?

Once the buyer has paid for the item, the money is deposited within 24-48 hours to your funding destination you chose when setting up your Profile information. 

 

What is Nomadz’s Return Policy?

Sellers and Buyers are protected 24/7 by Nomadz Protection. A seller’s refund policy is stated in each listing and should be examined carefully before purchasing an item. However, we take an active role in each and every purchase made on Nomadz to ensure both the buyer and seller has a great experience. 

A buyer may open a case with us if they don’t receive their item or the item they receive is not as described within the listing. This means a buyer cannot return an item they purchased on Nomadz if the item simply does not fit or they no longer want the item – as long as the seller accurately described the item in the listing.

If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. When a case is opened, the buyer is asked to upload photos and offer details of the item. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. Click here to Contact Us

To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating your listings. We encourage buyers to review the listing photos, description and item condition, the seller’s return policy, and if you have any questions, please ask the seller for additional details, measurements or photos. Sellers are usually more than happy to provide additional information.

 

What happens when my buyer has reported my item as not as described?

Sellers and Buyers are protected 24/7 by Nomadz Protection. When a buyer reports a problem with their order, we ask them to submit supporting documentation including photos and a list of issues.

Our team will then review the photos and information provided, the seller’s listing (photos, description and all communication between buyer and seller), and other relevant documentation prior to coming to a resolution.

We recommend that all sellers accurately describe their items by providing clear, representative photos that fully show the condition of the item and a detailed description.

Both the buyer and seller will be notified via email once there is a resolution.

 

Do you support international shipping?

Yes, we do support international shipping outside of the United States.

 

Do you ship to APO or military addresses?

Yes, we do ship to APO and military addresses.

 

Do you ship to PO Boxes?

Yes, we support shipping to PO boxes.

 

What kind of boxes can I use to ship out my order?

Nomadz offers services from USPS, UPS, and FedEx. This means that you can pick up FREE boxes at USPS or you must purchase a box at UPS or FedEx. (You can also have boxes delivered right to your home by ordering them on http://www.usps.com!) They come in a few different sizes so you can pick the one that fits your item best.

Just remember – and this is important – you cannot ship a FedEx label on USPS box, or vice versa. You need to ship using the boxes that are labeled correctly with the corresponding carrier. If you mix the labels and boxes up, it may cause delays in shipping and receiving your earnings. Keep in mind that a box with no labeling on it does not matter as long as the dimensions of the box match your shipping label.

Good news: standard brown boxes and padded envelopes that you have around the house work just as well!

 

Can I trade on Nomadz?

Trading is based on an honor system and is difficult for us to monitor and support. For this reason, we do not allow users to trade on Nomadz as they are not protected by our polices and procedures. When payment for the full value of items is not exchanged through the Nomadz Payments, we cannot guarantee that both parties will ship their items to each other as promised or as described.

 

What should I do if someone asks me to take a transaction offline?

Purchasing or selling an item listed on Nomadz using any means other than Nomadz Payments is called an ‘offline transaction’ and is prohibited.

When payment for the full value of the item is not exchanged through the Nomadz Payments, we cannot guarantee that both parties ship and transact as promised. If we don’t process payment, we aren’t able to refund the buyer if something goes wrong (for example, if the seller never ships your item or the item you receive is not as described in the listing). 

As a result, Nomadz Protection does not cover offline transactions. In addition, if we don’t process payment, we can’t guarantee that the seller receives their earnings if they deliver the item as described.

Taking transactions offline is harmful and hurts everyone who plays by the rules. Members who repeatedly take transactions offline will have their future buying and selling privileges restricted on Nomadz.

If you are approached to take a transaction offline, please contact us here.

 

How can I report a bad listing or user?

You may report a listing that violates our policies and guidelines at any time.

• In the app: Click on the listing → Click the icon in the bottom left hand corner of the screen → Click the ‘Report Listing’ to Nomadz’ button → Choose the reason for reporting the listing.

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• On the web: Click into the listing → Click the ‘Report Listing’ button on the left side of the listing → Choose the reason for reporting the listing, the report will be automatically sent to our moderation team who will investigate.

Once you submit, the report will be automatically sent to our moderation team who will investigate. We ask that you not engage with the listing or its owner directly, as this can cause problems for all parties involved.

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Nomadz Inc. reserves the right to alter these policies at any time.

Updated April 2024